Because we supply a number of brands to hit each price/quality/style niche, each manufacturer will have their own warranty terms to support their product.
Structure: 3 Years from the delivery date:
Structural warranty on the Shell, Perimeter Frame, Cabinet, against structural failure
The manufacturer extends to the user of the SPA a 3 years warranty that:
- The shell will maintain its structural integrity and configuration and be free of water loss due to an occurring defect excluding damage caused by impact, non-approved chemicals, or malicious damage.
- The perimeter frame and its welded joints retain their structural integrity.
- The Spa Cabinet to be free from defects in material for 3 years. This warranty speciﬁcally covers peeling, cracking or shrinking. Fading and weathering of the surface will occur naturally over time, and are not considered to be warrantable defects.
Shell surface: 2 Years from the delivery date
The Acrylic Shell surface is warranted against crazing, blistering, or delamination excluding damage caused by impact, non-approved chemicals, or malicious damage.
No-leak Plumbing: 2 Years from the delivery date
Spa ﬁttings. internal plumbing lines, Filter housing and Jet assemblies are warranted against leaking due to defects in materials or workmanship.
Control system and Heater: 2 years from the delivery date:
The manufacturer warrants the Control Pack, Heater, and Control Panel against defects in materials and workmanship or operation excluding the normal degradation/failure over time of fuses, bulbs, and gaskets, or control panel overlay wear damage or damage caused by electrical supply issues or poor maintenance.
Massage Pumps: 2 years from the delivery date:
The massage pump/s and motor/s are warranted to be free from defects in materials or workmanship for 2 years excluding damage caused by running the pump dry (air lock).
Components: 1 year from the delivery date
The manufacturer warrants the Circulation Pump, Jets, Air regulators, Valves, Diverter Valve and Ozonator, Audio system, Lighting System, and other spa components against defects in materials or workmanship for 1 year. Some parts, most of which can be changed out without the used of tools, such as ﬁlter cartridges, ﬁlter lid, spa pillows and cover locks, are not included in this warranty, but are warranted to be free from defects in materials and workmanship at the time of delivery.
Thermal cover: 1 year from the delivery date:
The manufacturer provides to the user of the SPA a 1 year warranty against any failure due to defects in materials or workmanship. Fading and weathering of the surface will occur naturally over time, and are not considered to be warrantable defects.
Soft plastics & Consumables: At the delivery date only:
Parts that are easily changed out without the use of tools or are easily damaged by poor chemical protocols are considered consumable (such as head pillows, Filter cartridge/s) and are only warranted to be free from defects in materials or workmanship at the time of delivery.
Accessories/Components: 3rd party warranties:
Any approved 3rd party components fitted by Allspa at the time of delivery (such as cover lifter, Side table etc) will carry that manufacturer’s guarantee and be subject to that manufacture’s warranty terms.
Head pillows, soft plastics, issues caused by misuse, poor water chemistry, malicious damage, unauthorised repairs, lack of maintenance, consequential damage.
Repair Labour: 1 year from the date of delivery:
Allspa provide repair labour cover for a period of 12months from the date of delivery to repair or replace components shown above within the terms of the parts warranty.
A travelling charge may be levied for travelling times greater than 30 minutes from our nearest base. Time spent creating service access on site: ie dismantling building, removing decking, moving spa will be chargeable. 3rd party Accessories/Components warranty is limited to parts only and in the event of a claim the cost of removal/refitting is not covered unless the fault was caused by poor workmanship from Allspa or its agents.
Extension of cover
The mechanical and electrical warranties can be extended by subscription.